- Exchange Period: Exchanges are accepted within 7 days from the date you receive your order.
- How to Request an Exchange: You can request an exchange by messaging us, emailing us, or filling out our exchange form.
- Returns: We do not offer refunds once the courier has left your door.
- Sale Items: All items purchased on sale must be reviewed and checked upon delivery. Sale items can only be returned or exchanged on the spot with the courier present — no refunds will be issued for sale items under any circumstances.
- Package Review: Customers are welcome to open their package and review the items carefully while the courier is at their door to ensure everything is correct.
- Refused Packages: If the product doesn’t fit or for any reason you choose not to accept the package, the shipping fee must still be paid.
- Conditions: Items must be in their original condition, unused, and with all original tags and packaging intact.
We reserve the right to decline exchanges that do not meet the above conditions.
To start the return/exchange procedure, Please fill out the form below to request a return or exchange.
Our team will review your request and respond within 24-48 hours.
