Refund policy

Exchange & Refund Policy

Packages can no longer be opened upon delivery. However, you have 14 days from the delivery date to request an exchange or refund, either online or at any of our branches, subject to the following conditions:

• The item must have the TAJ tag attached and must be in its original, unused condition.

• All items must be reviewed and approved by our Sales or Quality Team before being eligible for a refund or exchange.

• Online refunds are processed exclusively through our Finance Team and may take up to 14 working days, depending on the bank’s processing time.

• Alternatively, you may return your item at any of our branches and receive your refund directly, subject to approval and the applicable refund conditions.