Policy

Exchange, Return & Sale Policy

Customer satisfaction is number one priority for us, If for any reason you are not satisfied with your purchase, we would love to exchange or refund your order :

🔈 Sale Items:  

• Packages cannot be opened at pick-up.

• Exchange only is allowed after purchase — no refunds
  • Exchange Period: Exchanges are accepted within 7 days from the date you receive your order.
  • How to Request an Exchange: You can request an exchange by messaging us, emailing us, or filling out our exchange form.
  • Returns: We do not offer refunds once the courier has left your door..
  • Package Review: Customers are welcome to open their package and review the items carefully while the courier is at their door to ensure everything is correct.
  • Refused Packages: If the product doesn’t fit or for any reason you choose not to accept the package, the shipping fee must still be paid.
  • Conditions: Items must be in their original condition, unused, and with all original tags and packaging intact.

We reserve the right to decline exchanges that do not meet the above conditions.

To start the return/exchange procedure, Please fill out the form below to request a return or exchange.
Our team will review your request and respond within 24-48 hours.


Submit your response here

 

Appreciate your understanding and support