Shipping Policy
Standard Shipping
• Orders placed with the standard shipping option are delivered within 3–5 working days.
Important Note
• Delivery delays may occur if the registered contact number is incorrect or the delivery address is inaccurate.
Returns & Exchanges Policy Update
Partial returns are not allowed. Orders must be kept in full or returned in full.Don’t worry — you’re not stuck with your order. You have 14 days from the delivery date to request a return or exchange.Exchanges PolicyExchanges for orders placed through our website may be completed either online or in-store within 14 days of delivery.For in-store exchanges, customers must provide either a screenshot of their online order confirmation or a printed (hard copy) receipt at the time of exchange.
Returns & Refunds Policy
All returns for orders placed through our website must be submitted online. In-store returns are not accepted for website orders.Once a return request has been submitted and approved, the following Service Level Agreements (SLA) apply: • Returned items will be scheduled for pickup within 48–72 hours. • All returned items will undergo inspection once they are returned to our warehouse. • Refunds will be processed within a maximum of 14 days after the item has successfully passed inspection.
Return & Exchange Conditions
• Items must have the TAJ tag attached
• Items must be in their original condition and not damaged
• We reserve the right to approve or reject refunds or exchanges based on the item’s condition
•Customers are responsible for covering all shipping fees related to approved exchange or refund requests.
