In the clouds fluffy jacket

We aim to ensure our products meet your expectations. To assist with this, please follow these steps:

1. Inspect your order: Before completing payment, check your order thoroughly with the courier present.

2. Confirm or Refund: Decide on the spot whether to keep the items or request a refund if there’s an issue.

3. Exchange Process: If you need an exchange, pay only the delivery fee before the courier departs. Then, contact us with the details of the item you’d like to receive instead.

To ensure the longevity and quality of our products, please follow these care guidelines:

1. Dry Clean Recommended: For best results, we recommend dry cleaning to maintain the fabric’s quality, color, and fit.

2. Avoid Machine Washing: Machine washing or using high water temperatures may cause shrinkage or fabric damage.

3. Hand Wash Option: If dry cleaning is not possible, use cold water and mild detergent for gentle hand washing. Do not wring or twist the fabric.

4. Drying Instructions: Lay flat to dry in a shaded area. Avoid direct sunlight or using a dryer.

5. Ironing: If needed, use a low heat setting and place a cloth between the fabric and the iron.