terms and conditions

Shipping Policy

Sale Items

All items purchased on sale or during clearance promotions are non-refundable and non-exchangeable.
Please ensure you review product details carefully before completing your purchase.

Standard Shipping
• Orders placed with the standard shipping option are delivered within 3–5 working days.

Same-Day Delivery
• Orders must be placed before 1:00 PM to qualify for same-day delivery.
• Delivery is expected after 6:00 PM on the same day.
• Same-day delivery is not available on Fridays, Saturdays, or official holidays.

Important Note
• Delivery delays may occur if the registered contact number is incorrect or the delivery address is inaccurate.

Returns & Exchanges Policy Update

Partial returns are not allowed. Orders must be kept in full or returned in full.

Don’t worry — you’re not stuck with your order. You have 14 days from the delivery date to request a return or exchange.

Exchanges Policy

Exchanges for orders placed through our website may be completed either online or in-store within 14 days of delivery.

For in-store exchanges, customers must provide either a screenshot of their online order confirmation or a printed (hard copy) receipt at the time of exchange.

All returns for orders placed through our website must be submitted online. In-store returns are not accepted for website orders.

Once a return request has been submitted and approved, the following Service Level Agreements (SLA) apply:

• Items must have the TAJ tag attached

• Items must be in their original condition and not damaged

• We reserve the right to approve or reject refunds or exchanges based on the item’s condition

   • Customers are responsible for covering all shipping fees related to approved exchange or refund requests.